SERVICE INFORMATION

Mourpak packaging machinery is backed up by a highly professional and efficient after sales service.

WARRANTY

Mourpak machinery has a warranty of 2 years from date of installation and commissioning. All purchased-in pneumatic and electronic components are supported by the manufacturers. Mourpak machinery is manufactured principally from stainless steel and anodised aluminium materials. These materials are hardwearing and have a long life. All wetted parts are manufactured from 316 grade stainless steel which is primarily used in the pharmaceutical industry for its resistance to chemical corrosion.

Mourpak machines are designed with the customer in mind, that is, any wearing parts such as seals, bearings, or O rings are common sizes that are easily obtainable off the shelf in most bearing suppliers.

ELECTRONIC COMPONENT SERVICE

An electronics engineer is on-call 24hours a day, 7 days a week to attend to any failure of electronic equipment. Most of the machinery is controlled by a Programmable Logic Controller (PLC) and once programmed in the factory the machinery tends to run trouble free with only the occasional service call. The machines all carry an identification plate which shows the name, address, and phone number of the company for service during normal working hours and the mobile phone number of the service engineer is supplied to the customer.